Priceless lessons learned

Like many have stated, this week's topics couldn't have been timed better. The lessons learned were practical. I'm using them already. For example, the active listening exercise was a big one. It's an invaluable skill. But, because I'm a talker, it does require practice. Dealing with awkward pauses is uncomfortable, but it's amazing how it works if you can wait out the other person in silence. The Andy Goodman video was priceless as well. Though we didn't a chance to watch it in class yet, I did watch it and let me tell you - now whenever I prepare for a presentation, I think about how I can tell a story. This too is challenging because it's so easy to rely on the powerpoint. But, if we can go beyond the bullet points, I can only imagine the effect it will have on the audience. On another note, the bit on non verbal communication is so true and priceless. At work, there are so many faces that fit all 3 of the categories. But, by far, the open face would the best face to use. Even when I make a phone call at work or answer a contractor's questions, I consciously make an effort to make sure my open face is on. It's amazing how much of a difference it makes in a conversation. And, the formative research tips were great, too. I got to facilitate my first focus group the other week and while it was good practice, I wish I had acquired some of the skills and tips learned this week before I went in to the group. While the group participation was strong, I think it would have been stronger had I had the skills in my back pocket. So, if I get the opportunity to facilitate again, I'll definitely use them. Well, I could go on, but I think I'm going to go practice my skills. Like Kate said, this class might even make me a better [girlfriend]. And, she's right, you can't beat that.